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Free Returns

You can return unworn, unsealed, intact and undamaged products in orginal condition and packaging within 180 days for free. Note that the standard delivery time is 1-3 weeks and some orders may arrive in different times. Please wait until the order arrived before you are requesting a refund. Here are the steps how to request a refund:
1.) Contact
In your account you can find a form at your orders to apply a return. If you ordered as guest user or have any questions, please contact us by e-mail

2.) Preparation
Fold the items neatly together and put them back in the packaging as they were previously packed. Please make sure in advance that the items were not worn by you, soiled, damaged or washed. So you can save yourself a possible value replacement later. 

3.) Packaging
Put the items for the return shipment completely with attached labels, all notes and the delivery note in the package. Seal the package with a tape so that no liquid or dirt can penetrate from the outside. 

4.) Shipping
We will provide you a shipping label from a parcel service provider of our choice, that you can stick it over the previous label on the parcel. 

5.) Refund
After receiving your return, processing and refund can take up to 14 days. The refund will be made using the same payment method you used when placing your order. Furthermore we can do the refund in the voluntary return option of 180 days in form of a coupon or to the digital wallet.